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Cut Your Customer Support Time in Half with Fiola.AI
Automate Responses, All Referenced from Your Knowledge Base!
Now in Beta:
Are You Struggling with These Customer Support Headaches?
01
Features and Benefits
Just highlight the customer's query, and Fiola.AI will quickly pull the most relevant FAQs from your Google Sheet to draft a response for you.
Accurate AI-Powered Responses
Draft responses referenced from your knowledge base
Use it anywhere on your desktop
It works with WhatsApp, Messenger, Gmail, and more.
Google Sheet Integration
Connect to your FAQ Knowledge Base stored in Google Sheet
02
How it works
Just 2 simple clicks!
After linking Fiola.AI to your Google Sheet, use it anywhere in Chrome. Just highlight a customer's question, right-click, and select Fiola.AI. You'll instantly get a draft reply that you can review and customize, all based on your FAQs.
AI-Drafted Response Ready
Highlight a customer question wherever you are in Chrome, whether it's on WhatsApp Web, Messenger, Gmail, or other platforms.
Within seconds, you'll get a draft reply and three related FAQs from your Google Sheet, all ready for your review and edits.
Right-click and select "Fiola.AI" from the menu.
03
Download it for free on the Chrome Extension Store. Just log in with your Gmail account, and Fiola.AI will guide you through the rest.
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How it works?
How Much Are You Spending on Customer Support?
Fiola.AI can potentially cut your support team's time in half by finding and drafting answers in seconds!
Pricing
Fiola.AI is currently in beta and free to use for now.
$
0
FREE Plan
Ideal for Solo-Entrepreneurs and SMEs
Fiola.AI will only read the first 8 rows of the knowledge base if you have more than 8 in Google Sheet.
Each time Fiola answers a question from your knowledge base, it costs 2 credits. Redrafting a reply costs 1 credit.
FAQ
As of now, Fiola.AI is compatible with Chrome and Edge, since Edge allows Chrome extensions to be installed.
If Fiola.AI doesn't locate a relevant response, you'll see a "No article found" message. You may want to add the query to your FAQ Google Sheet for future reference.
With the free plan, Fiola.AI can only read the first 10 rows of your Google Sheet. If you have more than 10 FAQs, consider upgrading.
Fiola.AI connects to your Google Sheet containing FAQs and drafts quick responses to customer queries. Just highlight a question, right-click, and Fiola.AI does the rest.
Copy our template and fill in your Q&A data in columns labeled 'Title' and 'Content'. You can even categorize them using an optional 'Type' column.
Fiola.AI works as a Chrome extension, so you can use it anywhere you use Chrome—be it WhatsApp, Messenger, Gmail, and more.
Hello and welcome to Fiola.AI!
As someone who's managed customer support, I've faced the challenges of juggling multiple platforms, sorting through endless FAQs, and crafting consistent, accurate responses. It's time-consuming and leaves room for errors.
That's why we created Fiola.AI. We're on a mission to simplify customer support. Our Chrome extension pulls relevant FAQs from your Google Sheet and drafts replies for you, all in a matter of seconds. It's about giving you back your time, improving accuracy, and elevating the customer experience.
Thank you for being part of this journey. We're in Beta, and we're excited to hear your feedback to make Fiola.AI even better.
Best wishes,
Shek, Founder of Fiola.AI
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